Shipping & Delivery Policy

Last Updated: [Date]

At Nuroots, we are dedicated to bringing premium scalp and hair therapy technology directly to your doorstep. We take great care in processing, inspecting, and shipping your orders. Please review our detailed shipping policy below to understand how your delivery is managed.

1. Order Processing Time

• All orders are processed and queued for dispatch within 1 to 3 business days (excluding weekends and holidays) after your order confirmation email is sent.

• You will receive an automated shipping confirmation email containing your tracking details once your package leaves the warehouse.

• During promotional sales, holidays, or product launches, processing times may take up to 3 to 5 business days.

2. Shipping Destinations & Estimated Delivery Times

To ensure high-quality scalp therapy devices at accessible prices, our items are dispatched directly from our specialized international manufacturing and fulfillment facilities.

Shipping Destination	Shipping Method	Estimated Delivery Time	Cost
United States	Standard Tracked Shipping	7 – 14 Business Days	Free / [e.g. $4.95]
United States	Priority Insured Shipping	5 – 10 Business Days	[e.g. $9.95]
International (Worldwide)	Standard International	10 – 20 Business Days	Calculated at Checkout

Note on Delivery Times: Delivery times are estimates calculated from the day of dispatch (not the date of purchase). Unexpected customs procedures, weather conditions, or local postal delays may occasionally extend these timeframes slightly.

3. Order Tracking

• Once your package has shipped, you will receive a tracking link via email.

• Please allow 48 to 72 hours for the shipping carrier to update tracking movement in their online system.

• You can track your shipment anytime on our [Track Order Page Link].

4. Multiple / Separate Packages

If your order includes multiple products (such as the Nuroots Scalp Massager along with additional accessories or serums), items may be shipped in separate parcels to expedite transit times or ensure safe packaging. You will receive separate tracking links for each parcel at no additional cost.

5. Customs, Import Duties & Taxes

• Nuroots is not responsible for any duties, tariffs, or import taxes applied to your package upon entry into your destination country.

• All fees imposed during or after shipping (e.g., local VAT, customs clearance fees) are the responsibility of the customer.

6. Address Accuracy & Modifications

• Please carefully review your delivery address before completing your checkout.

• If you discover an error in your address, please email us at [support@nuroots.com] within 12 hours of ordering. Once an order has entered our automated fulfillment system, addresses cannot be modified.

• Packages returned to us due to an incorrect/incomplete address provided by the customer will require a re-shipping fee to be resent.

7. Damaged, Stolen, or Missing Packages

• Damaged Items: If your Nuroots device arrives damaged or defective, please take clear photos/videos of the item and original packaging and contact us at [support@nuroots.com] within 48 hours of receipt. We will arrange a free replacement.

• Marked as Delivered but Missing: If tracking shows your package was delivered but you haven't received it, please check around your residence, with family members, or with building management. If it remains missing after 2 days, reach out to our team so we can assist in filing a claim with the carrier.

8. Contact Us

If you have questions about your order, tracking, or shipping status, our team is here to assist:

• Customer Care Email: [support@nuroots.com]

• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

• Average Response Time: Within 24 business hours